Privacy Policy

What we collect

• To take an order or quote: your name, email, phone, and the address for shipping or delivery. A business order adds the business name and billing details for the invoice.
• Your design: the artwork or photos you upload, the words you type into a design, where you place them, and the notes you leave about placement.
• An account, if you make one: your email and password, or, with Google sign-in, the name, email, and picture on your Google account. Nothing else from Google.
• Payment: handled by Stripe. Your card number goes to Stripe, not to us. We see the last four digits, the card type, and whether it went through.
• How the site is used: which pages get visited and which lead to an order or a quote, through Google Analytics and Google Ads. More on that below.
• Your cart stays in your own browser until you check out.

We do not ask for, and do not want, anything more. We never see or keep a full card number. The site is not meant for children under 13, and we do not knowingly keep anything about them.

What we do with it

• Make the thing: your design, sizes, colors, and notes go to our bench, and onto a proof if you asked for one.
• Send you the receipt, updates on the order, any proof or photo you asked for, and an answer when you write to us.
• Ship it or deliver it.
• Keep the books: orders, invoices, and payment records, as tax law requires.
• See which pages and which ads bring real work, so we spend our small ad budget on what works.
• Show off finished work: we may post photos of what we made for you on our social media, our site, and our portfolio, never with your name or details, as our terms say. Tell us if you would rather we did not, and we will not.

We do not use what you give us to build a profile of you, and we do not send marketing email or texts you did not ask for.

Texts

At checkout you can pick email or text for order updates. If you pick text, we text you from 775-386-2310 or 775-386-2315 about that order: the proof, when it is ready, when it ships. Nothing else. Reply STOP or tell us, and we go back to email. Your carrier's message and data rates apply.

Who handles your information, and what each one gets

No one gets more than they need for their part. These are the companies that touch your information while we make and deliver your order.

• Stripe takes the payment. It gets your card details, name, email, and billing address, under its own privacy policy.
• Cloudinary stores the artwork and photos you upload, so we can show them in the designer, on the proof, and on the bench.
• Resend delivers our email to you: proofs, receipts, updates. It sees your email address and what the message says.
• EasyPost, USPS, and UPS get your name, address, and phone when we print a shipping label. Local delivery shares nothing.
• Google handles sign-in if you use it, suggests addresses as you type yours at checkout (so it sees what you type there), runs the analytics and ads described below, and runs Gemini, an AI tool we have used to help draft our replies (see below).
• Anthropic runs Claude, the AI tool we are moving that drafting to (see below).
• Our blank suppliers never see you. Blank shirts ship to our shop, not to you.
• Hosting. The site and its database run on servers in the United States operated by our hosting providers, who keep them running and do not use what is on them.

We sometimes use an AI tool to help draft our product descriptions and our replies to you: Google's Gemini, and Anthropic's Claude as we move to it. When we use it on your quote or order, it sees that request: your name, what you wrote to us, the text you want on the piece, and the photos or designs you sent. It never sees your email, phone number, address, payment details or password, and it only runs when one of us asks it to. We would only hand your information to anyone else if the law required it.

Analytics and ads

We use Google Analytics to see which pages people visit and which of those pages lead to orders, and Google Ads to see which ads led to real work. Both set cookies in your browser, and Google receives the visit. Google may show our ads again to people who have visited us. We strip the links to your proofs, payments, and orders out of what Google sees, and we do not use any of it to identify you.

If you would rather not be counted, Google publishes a browser add-on that turns Google Analytics off on every site you visit, and its ads settings turn off the repeat ads. Your own browser's cookie settings work too. Blocking it changes nothing about your order or your account.

Cookies

Sign-in and security cookies keep you signed in and protect our forms; every visitor gets them. One more cookie ties the artwork you upload to your browser, for up to a year, so only you can use your uploads. Google Analytics and Google Ads set their cookies as described above.

Your browser's own storage, which is not a cookie, keeps your cart, your favorites, your design drafts and the artwork in them until you order, and your place in the shop so Back takes you there.

How long we keep it

• Orders, invoices, and payment records: as long as tax law asks, about seven years, even if you close your account.
• Uploaded artwork: we keep it while your order is open. After delivery, cancellation, or refund, it becomes eligible for cleanup after 30 days. Uploads that never became an order or quote become eligible after 60 days. Artwork still attached to another order, quote, or saved design is retained. Older or shared files may need a manual review before removal; contact us if you want your artwork deleted.
• Email we send you: the message itself for 30 days, then only the record that it was sent.
• Your account: until you close it.
• The offers list: if you tick the box for offers, we keep your email and name on it until you leave, with one click on the link in any offer email. After that the address stays marked as left, so nothing more is sent to it. Closing your account takes you off the list too.

Reviews

If you leave us a review through our review link, we read it first, and then we may show it on our site. It shows only what you gave us: your stars and words, the name you typed (we suggest your first name and last initial), your business or town if you added one, and your photo if you sent one. Sending a review means you are fine with that. Want yours changed or taken down? Email info@pfcreno.com and we will.

Seeing, changing, and deleting your information

From Account > Settings you can download a copy of everything on your account or close the account. Closing it removes your sign-in, saved addresses, and designs, blanks out the copies of emails we sent you, and takes your address off the offers list. Orders and payment records stay for the books, as above. No account, or something you want changed? Email info@pfcreno.com and we do it by hand, usually the same day.

Nevada and California residents

We do not sell your personal information, and we do not share it for anyone else's advertising. Nevada law lets you ask us to confirm that and to record a request that we never do: send it to the email above. California residents have the same rights everyone has on this page: to know what we hold, to have it corrected or deleted, and to never be treated differently for asking.

Changes

When this page changes, the date at the top changes with it. If a change affects what we collect or who handles it, we say so in the next email we send you.