Terms of Service

Proofs

We make your order the way you designed it, so nothing waits on an approval. Check your spelling, placement, size, and color before you check out, because what you sent is what we make. If we have a question about your order, we reach out the way you asked us to and we wait for your answer.

You can ask for a proof at checkout: we send your design as it will be made and hold the order until you approve it, and then what you approve is what we make. On apparel we make the proof on your actual shirt, so we order the blank shirts when you pay, even while a proof waits for your OK. You can also ask for a photo of the finished piece before it ships or is delivered. If we are still waiting on artwork for a quoted job, we send the proof once it arrives.

Your design

You keep every right to the artwork and words you give us; we use them only to make your order and show you the proof. By sending them you are telling us you have the right to have them printed: your own work, your business's logo, or something you are licensed to use. We will not print a trademark or artwork that belongs to someone else without their say-so, and we may turn down a job that is hateful or illegal. Our own designs under “Our designs” are ours to offer; buying a shirt with one on it does not transfer the design.

Showing our work

We are proud of what leaves the bench. By ordering, you agree that we may photograph your finished work and post it on our social media profiles, our website, and our portfolio as examples of what we make. We never post your name, your contact details, or anything private that appears in a design, and a surprise gift waits until it has been given. If you would rather your piece stay off our pages, tell us when you order, or any time after, and it stays off.

Turnaround

The turnaround on a listing or a quote is an estimate in business days. It starts when you order, or, if you asked for a proof, when you approve it. When we are backed up we say so on the listing and count the real days. Blanks for apparel come in from our supplier when you order; a color or size that ships from out of state adds the days the listing shows. If you have a deadline, ask us before you order.

Prices and payment

Orders on the site are paid at checkout. Quoted work is paid the way the quote says, before we order blanks or begin, and a quote is good until the date shown on it. Prices include the print, embroidery or engraving described; shipping, delivery, and sales tax are shown at checkout. A printed garment is priced by the size of each print, and an embroidered one by its stitches, as the designer shows before you pay.

Discount codes

A code we share publicly, like the one for joining our list, comes off most of the shop in full. Some brands set the lowest price their items may be advertised at, and we keep to it: on their items the code comes off the printing in full, but off the item itself only as far as the brand allows. The rest of your order gets the full discount, and checkout shows the exact amount before you pay.

The brands, and the lowest a public code can bring their items:

• No discount on the item itself: Carhartt, Nike bags, OGIO bags, Tommy Bahama.
• Never below 90% of the brand's suggested price: Alternative Apparel, Brooks Brothers, Bulwark, Champion, Cotopaxi, Eddie Bauer, MiiR, New Era, Nike, OGIO, Outdoor Research, Red House, Red Kap, Richardson, Russell Outdoors, Spacecraft, Stanley/Stella, tentree, The North Face, TravisMathew, Wink.
• Never below 80% of the brand's suggested price: AllMade, CornerStone, District, Mercer+Mettle, Port & Co, Port Authority, Sport-Tek, Volunteer Knitwear.
• Never below 75% of the brand's suggested price: Flexfit, Richardson caps.

Delivery and shipping

We do not offer pickup. Local delivery covers Reno, Sparks, Carson City, Fernley, Dayton, Gardnerville, Minden and Fallon: Reno and Sparks $10, free on orders of $50+; Carson City, Fernley and Dayton $20, free on orders of $100+; Gardnerville, Minden and Fallon $30, free on orders of $150+, as checkout shows. We deliver the day your order is done and reach out to set a time. Shipped orders go by USPS or UPS with tracking; once the carrier has it, delivery dates are theirs. A package that comes back to us because the address was wrong ships again at cost.

Changes and cancellations

Until we start your order, change or cancel anything and we refund what you paid. Nothing waits on a proof any more, so tell us as soon as you know; if you asked for a proof, we do not start until you approve it. Once we start, your order is made for you alone, so it cannot be cancelled, returned, or refunded. For apparel, the blanks are ordered from our suppliers when you pay, so if you cancel before we start, their cost stays with the order. Anything we get wrong is still ours to make right, as below.

Returns and mistakes

Custom work cannot be resold, so it is not returnable for a change of mind, and a printed or embroidered garment cannot be exchanged for size: check the size chart on the listing before you pick. If we made a mistake, or a piece arrives damaged or wrong, tell us within 7 days of delivery, with a photo, and we make it right: a remake, a repair, or a refund, our choice of what fixes it fastest. Blanks come from the maker with their own small variations in color and cut, and screens show color differently than cloth and metal do; those are not defects.

Your account

An account is optional. It keeps your orders, addresses, and designs in one place. Keep your sign-in to yourself, and tell us if you think someone else has used it. You can close it any time from Account > Settings; our privacy policy says what stays and what goes.

What we are responsible for

We are responsible for making what you ordered, well, and getting it to you. If something goes wrong on our end, the most we owe is what you paid for that order. We are not responsible for what you do with the work after it leaves us.

Changes to these terms

When this page changes, the date at the top changes with it. The terms that apply to an order are the ones posted when you placed it. These terms are governed by the laws of Nevada.